Our Policies
Firm’s policy
Date: 15/03/2024
1. Introduction
This policy of The Heartfelt Energy Firm defines the principles and values that guide our business and our commitment to providing excellent quality services to our customers
2. Scope of Operations
At The Heartfelt Energy Firm, our specialty lies in heart-led intuitive sessions designed to guide individuals towards their specific goals, whether it’s finding happiness, inner peace, freedom, or optimal health.
3. Payment Policy
Our payment policy is outlined in a separate section titled “Payment Policy.”
4. Refund Policy
Our refund policy is outlined in a separate section titled “Refund Policy.”
5. Personal Data Protection
Ensuring the protection of customers’ personal data is fundamental to our Firm. Details regarding data protection can be found in our privacy policy.
6. Changes to Firm Policy
The Heartfelt Energy Firm reserves the right to make changes to this policy.
Disclaimer: The statements on this website have not been evaluated by the Food and Drug Administration. The products found within are not intended to diagnose, treat, cure or prevent diseases. Nothing on this website is intended to diagnose, treat or cure any physical or medical conditions. If you have a physical or medical condition, you should seek the advice of your medical professional immediately.
Payment policy
Date: 15/02/2024
1. Introduction
This payment policy outlines the terms and conditions for making payments for services offered by The Heartfelt Energy through online sessions.
2. Payment Terms
Clients are required to settle the full payment for services at the time of booking, except in cases where The Heartfelt Energy agrees to a split payment. If you are in a need of split payment or other form of payment not included in the traditional payment options, contact Adrian through here.
3. Payment Methods
We accept the following payment methods:
– Bank transfers
– Credit/debit card through Stripe
– PayPal
– BLIK transfers
4. Refunds and Cancellations
Refunds and cancellations are possible in accordance with our refunds and cancellations policy, available on our website.
5. Personal Data Protection
The Heartfelt Energy cares about the protection of clients’ personal data and operates in accordance with applicable data protection regulations, including GDPR. Detailed information can be found in our privacy policy, available on our website.
6. Customer Rights
Customers have the right to withdraw from the contract up to 12 hours before the start of the session. Otherwise, the amount paid for the session will not be refunded. However, The Heartfelt Energy reserves the right to consider refund requests on a case-by-case basis, subject to its discretion and assessment of the circumstances.
7. Compliance
The Heartfelt Energy commits to complying with applicable regulations and regulations regarding the provision of online services.
8. Policy Updates
The Heartfelt Energy reserves the right to make changes to this payment policy.
Disclaimer: The statements on this website have not been evaluated by the Food and Drug Administration. The products found within are not intended to diagnose, treat, cure or prevent diseases. Nothing on this website is intended to diagnose, treat or cure any physical or medical conditions. If you have a physical or medical condition, you should seek the advice of your medical professional immediately.
Refund policy
Date: 15/03/2024
1. Introduction
This refund policy sets out the terms and conditions for refunds and cancellations for services offered by The Heartfelt Energy.
2. Right to Withdraw from the Contract
Customers have the right to withdraw from the contract up to 12 hours before the start of the session, without giving any reason. In the event of withdrawal from the contract, the customer has the right to a full refund of the amount paid for the service.
3. Refunds and Cancellations Beyond the Withdrawal Period
Beyond the withdrawal period, The Heartfelt Energy reserves the right to consider refunds and cancellations based on the following principles:
– The refund or cancellation must be reported in writing through the Messenger app or as a text message SMS to the number +48 509-194-935 (Polish number), before the start of the scheduled session.
4. Refunds and Cancellations Procedure
As above, to report a refund or cancellation, the customer should contact via the Messenger app or as a text message SMS to the number +48 509-194-935.
5. Refunds
The refund will be made to the customer’s account within 2 business days from the date of acceptance of the refund or cancellation notice.
Disclaimer: The statements on this website have not been evaluated by the Food and Drug Administration. The products found within are not intended to diagnose, treat, cure or prevent diseases. Nothing on this website is intended to diagnose, treat or cure any physical or medical conditions. If you have a physical or medical condition, you should seek the advice of your medical professional immediately.
Privacy policy
Date: 15/03/2024
1. Introduction
This Privacy Policy sets out the principles for collecting, processing, and protecting the personal data of The Heartfelt Energy Firm’s customers. Our Firm is committed to safeguarding the privacy of our customers and complying with applicable data protection laws.
2. Personal Data
When using our services, we may collect the following personal data:
- First name and last name
- Email address
- Other information necessary to provide services
3. Purpose and Legal Basis of Data Processing
The collection and processing of customers’ personal data are carried out for the purpose of:
- Providing services.
- Customer support and issue resolution.
- Sending marketing information and promotional offers (only with the explicit consent of the customer).
The processing of personal data is based on the following legal grounds:
- Explicit consent of the customer.
- Performance of a contract concluded with the customer.
- Fulfillment of legal obligations of The Heartfelt Energy Firm.
- Protection of legitimate interests of The Heartfelt Energy Firm.
4. Data Sharing
The Heartfelt Energy Firm does not share customers’ personal data with third parties without the explicit consent of the customer unless it is necessary to provide services or fulfill legal obligations.
5. Customer Rights
Customers have the right to:
- Access their personal data.
- Correct their personal data.
- Delete their personal data.
- Restrict the processing of their personal data.
- Withdraw consent for the processing of personal data (if the processing is based on consent).
- Lodge a complaint with the supervisory authority for data protection.
6. Changes to the Privacy Policy
The Heartfelt Energy Firm reserves the right to make changes to this policy.